Doctors Who Fuel Addiction and Relapse

2011 may well be remembered as the year the nation finally ­­realized that it is not just celebrities Heath Ledger.jpgwho are dying from legally prescribed drugs, but tens of millions of ordinary folk – from children to adults to aging baby boomers, in every city and town.  Many of us already suspected what a recent analysis by the Los Angeles Times confirmed:  drug deaths now outnumber those killed in traffic accidents, and prescription drugs are largely to blame.

Law enforcement has begun to take note:  most daily on the organization’s facebook page, Members of the National Coalition Against Prescription Drug Abuse (“NCPDA”) post news about crack downs on local “pill mills” – doctors who make a living writing prescriptions for anyone who pays.  

Unscrupulous doctors operating out of store fronts, with cash counting machines, or via internet, create just part of the grisly statistics.  National and state legislators now need to regulate the practice of pain management – not just for those who specialize in this new field, but for the doctors who staff the Emergency Rooms and Urgent Cares, and also dentists.  Too many of these medical professionals write prescriptions for narcotics and benzodiazepines without a thought to the long-term consequences, or the history of the patient.

Earlier this year we interviewed Dr. Marc Mandel, MD, a Beverly Hills doctor who often serves as a medical expert in Workers' Comp cases involving pain.  Most often the doctors whose treatment he reviews are anesthesiologists. To become pain management specialists they study the pain management curriculum – there is no residency program -- and pass a board test which certifies them in the sub specialty.  

Treatment of pain, says Dr. Mandel, is often related to blocking different nerves, something anesthesiologists are quite adept at doing. 

Dr. Mandel goes on to say:  “The classical textbook on pain management was authored by Doctor Aronoff.  In the introductory chapter of the classic book, he states, 'too many visits to this office may be deleterious to your health'.  And what Doctor Aronoff was stating is that the goal of pain management is to help the patients cope with their pain.  It’s not to simply ply them with medications.  Because if you have an addictive personality, and probably 15 to 20 percent of us do, you’re gonna get hooked on the medications.  And consequently, you’re gonna need ever increasing amounts of drugs to allay the symptoms of pain.

“Now if someone has terminal cancer, I think it’s important to give them medications to make their life as comfortable as possible since the end is near.  But if you’re dealing with a young, adult otherwise healthy person, I think it’s not the best practice to ply them with an enormous number of addicting narcotics.”ER DOC.JPG

Just last week a client, we will call her Lynda, had a very impacted wisdom tooth which needed to be pulled while she was still in treatment. Lynda was born addicted to cocaine. She has battled most of her young life with substance abuse, specifically opiates.  The dentist was told not to use narcotics and he did not, but a subsequent infection sent her to another dentist.  His staff was warned that Lynda was in early recovery when the appointment was made, and the counselor who accompanied her wrote a note to the dentist.  Nonetheless, he handed her a prescription for percoset, a Schedule II (controlled) narcotic whose main active ingredients include oxycodone -- basically synthetic morphine and highly addictive.   As an addict, Lynda was really tempted -- after all it was a dentist who wrote the prescription.  It took virtually the whole clinical team to talk her down.   Next morning I called the dentist, more to enlighten him then to complain.  I said that a Class II narcotic could “awake the sleeping dragon” in any addict and cause a relapse.  My comments were met with pure attitude.

A week before that Lynda’s roommate Anais managed a trip to the Emergency Room for “excruciating” back pain.   A chiropractor confirmed that years of living on the street had taken its toll and that now, off pain-numbing opiates, Anais was finally feeling the consequences.   He also said she could manage the pain with over the counter ibuprofen.  The paramedics told the ER staff Anais wa a patient at an alcohol and drug treatment center.  The counselor accompanying her told the doctor she was in early recovery.   Yet when Anais shooed the counselor out of the room, the ER doctor gave her a shot of morphine. 

Krissie Bergo, who we wrote about last June, came to us through Workers' Comp.  She spent 73 days at Malibu Beach Recovery Center and then 6  weeks at Oceanside Transitional Living.  It cost her insurance more than $100,000 to get her off $50,000/month of toxic opiates and benzodiazepines, all prescribed by a single Workers' Comp pain management doctor.  Incredibly the next Workers' Comp doctor she was assigned ordered her back on hydrocodone, another addictive Schedule II (controlled) narcotic.  She knew enough about addiction to refuse.  Then she went to the dentist and though she told him she was in recovery, he used a benzodiazepine to numb her gums.  I believe it was inadvertent, but warned that Krissie was an addict,  he need to be more vigilant.  She spiraled out of control and had to check back in to MBRC to avoid relapse.

Any addict looking for a quick fix, or a prescription on which to relapse, has to go no further than our local Urgent care.  The doctor told me he would rather give the patient demanding narcotics what he/she wants and out the front door than risk a bad internet write-up.  

ER doctors who want to do the right thing may be putting their jobs at risk said Douglas, a former drug and alcohol counselor who called in to the September 27, 2011 broadcast of “Talk of the Nation.” Douglas told Neil Conan, host of the award-winning  PBS news show, that two of his current clients are emergency room physicians,  He said doing the right thing is hard when you are graded on performance, which includes patient feedback.

Douglas (caller):  “So they'll get clients, patients coming in who are drug-addicted, on Oxycontin, other drugs like you've mentioned, and will press for the drugs...If they spend the time discouraging that patient, it ends up scoring negatively against them.”

In the United Kingdom doctors are being sued for creating prescription drug addicts amid claims they have failed to follow safety guidelines published more than 20 years ago.

Are frustrated Americans going to "occupy" the lobby of the AMA this year?  Stay tuned.

 

 

Five Addiction Interventionists Worth Hiring

We are asked from time to time to recommend interventionists who are not only effective professionals but seem to genuinely care about the people they intervene on and their families.  We chose to begin with five.  Of course there are many other very talented interventionists all over the country who we also like to work with, or would be happy to work with, and we will report on them from time to time.  

Today’s list includes people from different locations in the Western U.S.  We like their style.   They have set prices, but will negotiate. They do not ask treatment centers to also pay them (a growing practice which many in this industry consider unethical).  They keep tabs on their clients and, when possible, with the families during and after treatment.  They all have very different styles and personalities.  Visiting their websites would be very helpful.   We would not hesitate to recommend any of them.

In alphabetical order:

Candy Finnigancfinnigan_head-shots- new.jpg  Pat interviewed Candy last December, writing about her work with the popular A&E reality show “Intervention.”   I would add that she is tough but committed, knowledgeable, open to new ideas and always offering good solutions.  She intervenes on actors and rock stars and regular folk. Recently when I tried to reach her she was intervening on someone who only had a few hundred dollars because the story broke her heart.   Last Thanksgiving she spent the afternoon talking into treatment a beautiful and talented actress she had known for years.   It took so long Candy’s family began calling on the other line to inquire as to the whereabouts of the roasted turkey.   Candy delivered dinner only after she knew the actress was safely on her way to treatment.  She is intensely interested in the outcome of those she helps.  Once she collected (fabulous) clothes from women at an AA meeting for a client who arrived at Malibu Beach Recovery Center without money or what to wear.

 

pat_moomey.jpgPat Moomey.  Two years ago Pat Moomey was living just north of Malibu in Ventura County.  Concerned parents hired her to intervene on their very bright young daughter Ashley (not her real name).  Then a freshmen at UC Santa Barbara. Ashley had become so addicted to pot she was flunking out.  Pat convinced her to get treatment, and diplomatically ignored Ashley’s insistence that she could only stay a few weeks because she had a New Year’s Eve rave to attend.   Pat stayed in regular contact with us  and Ashley’s family throughout treatment and beyond.  Happy to report that Ashley did not go to the rave, now has 2 years of sobriety and is back at UCSB completing her degree.  Pat has since moved to Prescott, Arizona and does interventions in that state and in Las Vegas.  Her price includes the assessment, evaluation, education, intervention and 1 month follow up coaching with the family.

 

Joyce Sundin.  Joyce lives in Seattle.  She brought us a very talented and difficult computer programmer,  He never forgave his family for arranging the intervention so Joyce did not get to do the family follow up she loves. The client had been brought up by an alcoholic  father and was not interested in AA.  Luckily he learned to love the yoga and uses the yoga to stay sober.  He regularly sends yoga instructor Oleg photographic prooJoyceSundin color.jpgf.

For local families, Joyce generally meets with the family for a 2.5 - 4 hour session in her office.  She calls this the "assessment" but in fact it's a training session as well so the family can learn more about what's required for an intervention to be successful.  If they decide to proceed there is a rehearsal and the formal intervention.  Joyce then writes a report to the treatment facility and stays engaged while the person is in treatment.  When they complete treatment the family has a "re-entry" meeting which Joyce believes is every bit as important as the actual intervention,  to welcome the client back, bring closure to the intervention, and share mutual expectations regarding ongoing recovery.  She then remains available, unlimited, for a year to coach the family to maintain their recovery and to troubleshoot any recovery issues that may arise.

For out of town interventions she uses conference calling for the re-entry and any ongoing issues as she believes in decisions by consensus and try to maintain a united, cohesive unit.

 

Alice Tanner Tanner brought us one of our most delightful clients, Lucy, a 65 year old alcoholic from the Bay Area who stayed for 90 days.  The family situation was complex.  Lucy suffered from short term memory loss which Dr. Ari Kalechstein determined was probably a condition known as “wet brain” and not dementia as the family thought.  We agreed with his diagnosis when we started to see memory improvement toward the end of her treatment, but knew she needed to be in a totally sober environment for many more months in order to recover full brain function.  Unfortunately this did not happen and it is a continuing struggle for her to remember not to drink.   alice tanner.jpg

Before deciding to work with Alice, read carefully what she has written smack in the middle of her home page.  She is oh, so right.

Knowledge is power. Know these truths about addiction:

 ~ Addiction is a brain disease.

 ~ Without proper treatment the disease will advance...guaranteed.

 ~ Most people, even professionals, do not recognize addiction when they see it.

 ~ Most people, even professionals, when they do recognize addiction do not know how to effectively treat it.   

 

ed wigg.jpgEd Wigg, Director of the Curran Seeley Foundation in Jackson, Wyoming wears many hats.  He called one morning out of the blue about Lynda -- not her real name – a young woman who had just tried to commit suicide for the third time using a kitchen knife, pills and alcohol.  She had just returned, overmedicated,  from another treatment program which put her into a very anxiety and depression track, and did not deal with her drinking and drug use.  The father, a recovering alcoholic, was desperate.  Ed found us after doing some in-depth research and deciding our program sounded different enough to make a difference . He was right.  Lynda just celebrated a year of continued sobriety.  She is still here in California and her dad came to give her a cake (an AA tradition).  We honor Ed for taking time out to find his clients the right facility, which in this case, came with the right therapist.  Dr. Miriam Hamideh worked miracles with Lynda.

 

 

 

 

 

 

Anthem Blue Cross of California: As cheap as it comes

On July 20, 2010 I reported on the nightmare we went through trying to get Anthem Blue Cross to pay for treatment of a client whose stay was fully authorized.  Although we were ultimately successful, many executive hours were spent forcing Anthem to approve payment, cut and mail the check. anthem_blue_cross.LEDE[1].jpg

I was not as lucky getting reimbursement for another client who was treated in 2007-2008.  The claim had been rejected repeatedly because we were not Medicare Providers.  Of course not. Client is not on Medicare and alcohol and drug treatment is not even covered by Medicare.   

Finally I called the office of State Senator Fran Pavley who represents Malibu in the California legislature.  Her staff put me in touch with an Anthem lobbyist.  She directed me to someone who waived the Medicare requirement.  At that point, our alum who had paid for treatment in 2007-2008 was finally reimbursed for the benefit he had faithfully paid for month after month, year after year. Thank you Senator Pavley and your dedicated team.

So what about the 2010 clients who still needed their reimbursement?

By contrast with Blue Cross/Blue Shield of New York, Texas, New Jersey, Tennessee, Michigan. Washington, and several other states we know about, all of which have fair, even generous benefits for chemical dependency treatment, the standard Anthem Blue Cross of California coverage is worth less than $6,000.  And you have to fight to get it. 

Here are some examples:

Client John, a diagnosed schizophrenic, was on probation for having shot up his parent’s upper middle class neighborhood with a rifle while drunk.  When he opened the front door and started tossing beer cans into the street, the terrified neighbors called the police. 

Anthem refused to pay for his treatment.  Why?

1)      John can be “safely treated” in the community. 

2)      John does not have a severe medical disorder for which he needs constant supervision while receiving treatment. 

This brilliant determination was made by two Anthem Medical Reviewers who our lawyer insists we cannot name. They definitely deserve to have a schizophrenic like John move in next door and drive past their children every day to attend a community outpatient program.

Client George is legally blind. He came in addicted to opiates and benzodiazapines.    It took about 5 days to detox him from opiates, 30 days to get him off benzos.   For most of treatment a counselor had to be at his side, to makes sure he did not fall down or walk into a wall.   What did the wise Anthem doctors determine?

1)      George can be “safely treated” in the community. 

2)      George does not have a severe medical disorder for which he needs constant supervision while receiving treatment. 

Dear Anthem Doctors:  George actually saved Anthem money by going to residential treatment.  It would have cost Anthem much more to pay someone to drive George to and from outpatient treatment, and then remain at his side around the clock to make sure he did not slip and fall at home from the effects of getting off drugs.  Even a Certified Nursing Assistant costs $20/hour.  

Then we had a client we will call Sam.  Addicted to speed balls (a combination of heroin and cocaine), on arrival he tested positive for opiates, methamphetamine, amphetamine and benzodiazapines.  He reported having had hallucinations and hearing voices.  He had an abcess in his right forearm which was filled with gauze.  He could barely stand and complained of nausea.   His terrified parents paid for treatment.  We agreed to help them get reimbursement for the small amount of money their Anthem policy provided for chemical dependency treatment.

We called Anthem to get authorization for detox.  Impossible though it seems, this part of his chemical dependency benefit was denied.  We moved to Plan B: Residential Treatment (living at the center 24/7 and going to individual therapy, group therapy, family therapy, doing 12 Stepwork).   Also denied.   In the end, Anthem authorized 5 days of “Partial Hospitalization” (for which they pay even less than the pittance they allow for detox and residential treatment).  

This means that the Anthem clinical team determined that Sam, though almost comotose and craving drugs, was perfectly able to live at home and commute to treatment each day. When I called back after 5 days, additional days of "Partial Hospitalization" were denied because Sam was still detoxing.

I heard an even worse story from the director of a treatment facility in Northern California. An Anthem client completed residential treatment and was stepped down to an outpatient program.  Anthem refused to pay because they now knew the client had a "pre-existing condition."

 

 

Meet Malibu Beach Recovery Center CEO Joan Borsten

Today I’m welcoming another writer whose posts will appear from time to time. Pat Olsen has been freelancing for The New York Times and other publications for more than 10 years, but she also has a special interest in writing about addiction. She’s the only one in her immediate family who was not an alcoholic. (Sadly, she is the only one left.)

For her first post, Pat suggested interviewing me and managed to convince me that readers might find this helpful.  Perhaps if you have questions, I’ll choose a few of them occasionally and answer them here.

latimes pix.1.jpg

1.  You have an interesting background as described in your bio on the site. How did your family come to found MBRC?

My husband, Oleg Vidov, and I like the challenge of building new businesses using our very different backgrounds.  Since 1988, we have started several different companies in diverse fields — from aviation to entertainment.  We brand them, grow them, and then sell them.  We heard about this unique addiction treatment methodology in 2007 and became co-founders of the treatment program.  In 2009 we bought out the interests of the other partners.  

2. You didn’t start in the addiction field. How did you become interested in it, and what do you feel you bring to the field?

I come from a family of do-ers.  My dad, Orin Borsten, influenced many during his career in Hollywood. My mom, Laura Rapaport Borsten, was one of the first female Navy WAVE officers.  I have always liked helping others; I volunteered for the Peace Corps after graduating U.C. Berkeley. In the field of addiction, there is true reward because you help bright, creative, interesting people turn their lives around.  I like our particular treatment program because the holistic elements bring such rapid change in clients — they begin to look healthy very quickly.  Their brains clear; you can literally see the fog lift.  One of our clinical consultants has been in this business for over 30 years.  She literally came out of retirement to work with us because she was so impressed with the results she was seeing. I was very pleased when our treatment program was endorsed by Dr. Kenneth Blum, the internationally recognized authority and researcher on neuropsychopharmacology and genetics whose seminal work with Dr. Ernest Noble in 1990 first established the link between genetics and addiction.  We are planning to participate in one of his clinical studies next year, which we hope will bring quality of life back to a group of Californians currently dependent on prescription drugs.

3. What do you see as your role in MBRC?

My role is two-fold.  First, it is to run Malibu Beach Recovery Clinic and to be its primary advocate for an holistic approach to recovery.  In so doing, I've come to learn more about pill abuse.  Utilizing my background in journalism, and my political ties in Sacramento and Washington D.C., I have become an advocate to draw attention to the prescription drug epidemic currently sweeping California and the nation and to champion much-needed change.  The medical profession and pharmaceutical industry are out of control when it comes to pill addiction.  There are gray areas of law that need to be amended and legislated.  Our elected officials need to examine the relationship between the pharmaceutical industry and doctors, the relationship between the pharmaceutical industry and health care plans.  Doctors need to have better training about the disease of addiction while in medical school and in their continuing professional education.  This is an area where I can be of service to the addiction community.

4. What are some things you’ve learned in your work since joining the Clinic?

Holistic treatment combined with traditional therapy works for most clients.  If they adopt the healthy new life style they learn in treatment, and become involved with the 12-Step fellowship, they have a good chance at long-term sobriety.  I am cognizant of the huge changes that have taken place in medicine over the last century – hard to believe my grandfather died from an infection which several years later could have been treated with penicillin.  There have been dramatic changes in treatment of hypertension and cholesterol, but few if any advances in addiction medicine.  Nonetheless, knowing what I do about addicts, I am skeptical about the government’s plan to develop a pill for every addiction. 

5. What is your interaction with clients?

I am often the voice on the other end of the phone the first time they, or their families, call the Center for help.  I get to know everyone over the course of treatment, and I make every effort to stay in regular touch with our clients after they complete treatment.   

6. What is a question you’re often asked?

Is there a cure for substance abuse?  Sadly, the answer is “no.”  The Big Book of Alcoholics Anonymous, which is the Bible of recovery, says “one day at a time.”  I believe that when they wake up each morning, most people in recovery still have to remind themselves not to drink or use street drugs or abuse prescription medication.

7. Do many clients come to you from other programs?

Yes.  The Malibu Beach Recovery Clinic is often the last stop for clients who have tried and failed numerous other programs, not just in California but from other states as well.

 

 

 

 

Helping Defense Attorneys Creatively Extricate Addicts from Harm's Way

With criminal lawyers like Michael Nasatir, Mary Masi, and Gilbert Geilim on his Board of Advisors, not to mention former Citibank CEO Michael S. Knapp, it’s clear John Tarasi came up with a winning concept when he created “Sober Guard.”   The new company provides services to clients facing legal issues because of substance abuse.John Tarasi.jpg

“We exist to make the job of the attorney easier, not to replace him or her” says John, a tall, lanky crew-cut Pittsburg native. “My goal is to fill a gap, to do what no lawyer has time to do.   I can help by appearing with the attorney and defendant in court and saying: ‘Your Honor, I vouch for the defendant.  This person is serious about changing his/her life and taking the steps to do it.’   It makes a very powerful impression on the judge.”  

John has been working in recovery for ten years.  He attributes the beginning of his own sobriety to an enlightened Santa Monica judge who sentenced him to drug court instead of jail.   John spent eight months at the non-profit Clare Foundation; while still a patient he began running the Clare Men’s Center.  After completing treatment, he worked as group facilitator for the City of Santa Monica’s inpatient program at Clare, and did individual counseling for both of Clare’s primary care programs.

One day while speaking at St. John’s Hospital he met David Milch, creator of the TV series NYPD Blue and segued to TV production for three years.  While working for Milch’s Red Board Productions, he co-wrote (uncredited) with Milch the pilot for the acclaimed HBO series “Deadwood.” 

He left the entertainment world to start Soba Sober Living in Malibu with Greg Hannley, which they eventually expanded to include a licensed treatment center.

“I saw people coming in with legal issues,” said John.  “Because of my personal experience with the law, I realized I could help them. “   

Sober Guard was officially launched several months ago.  One of the first clients was a well-known actor who had recently completed treatment at the Malibu Beach Recovery Center.  Once he graduated from our residential program, John kept him out of jail by making sure he attended all of the anger management classes and domestic violence counseling sessions the judge had mandated.  Additionally he convinced the judge to sentence the actor to a “creative” type of community service that John believes was a true service to Los Angeles – teaching acting to youngsters in the inner city.

 “I try to match talents of my client to community needs.  Judges like that and the communities benefit.   Picking up trash is more humbling but does not make someone feel he is ‘giving back.’”

John works all over the country, advocating for clients because he believes that treatment is better than jail and jail better than prison.

“I had a client with seven cases before the same judge,” he recalled.  “He came to California, I got him into treatment and 1-2 months later I flew back to New Jersey with him.  The judge with impressed.  He asked me:  ‘You came 3,000 miles to vouch for him and tell me the letter from this rehab is accurate?’  When I assured him this was indeed the case; the judge dismissed all seven misdemeanors and fined my client a mere $250.

“It happens frequently.  In fact, it happens all the time.  Every time we accompany a client and his or her lawyer to court, the sentencing goes better.  Judges tend to put more faith in the defendant because a Sober Guard representative is at their side.  Our clients get easier deals, less time, and stay out of jail.  Sometimes I can get judges to reduce a client’s probation time by half.”

Lawyers like him, he believes, because under John’s care their clients don’t re-offend.  Bondsmen like him because he makes sure the defendant shows up in court.  Judges like him because John gives them confidence that they won’t dismiss charges only to read in the newspaper the following day that the freed defendant blacked out while driving and killed an innocent party.

 

 

Grace Slick and Michelle Mangione Give Back to Gulf Fishermen, Musicians

Every month we ask michelle-mangione.jpgMichelle Mangione, a really talented Los Angeles-based musician with a lot of recovery under her belt, to end our long, emotional family weekends with an upbeat musical send-off.  She usually arrives in an SUV filled with drums of all kinds of shapes (she is a drummer first and foremost), a cello, and percussion instruments ranging from gourds to maracas to boxes of doggie treats.    Everyone – clients, family members, friends, and staff -- participates, even if they have never played an instrument in their lives, let’s loose and leaves feeling good. 

Me, I like the old Indian harmonium.

Last family weekend I heard for the first time “The Edge of Madness,” as yet unmixed.  The Edge of Madness clip.mp3

Michelle wrote it with Grace Slick, the former Jefferson Airplane/Starship lead singer, also in recovery from addiction, to benefit Louisiana fishermen and musicians impacted by the BP oil spill.   By the time it went for its final mix, 20 different musicians from a variety of genres and generations had travelled to Michelle’s bedroom studio in Long Beach to add their music and voices to the track, including  Bill Medley (Righteous Brothers), Tom Dumont (No Doubt), Billy Zoom (X), Martha Davis (The Motels), Kid Ramos (The Fabulous Thunderbirds). Larry Hanson (Alabama), Terri Nunn (Berlin) and Steve Hodges (Tom Waits, Smashing Pumpkins).   And although Grace has a new rock ‘n roll inspired career as a fine artist, she’s so concerned about the people of Louisiana that she came out of musical retirement to accompany Michelle as a background singer.   I think the song has a great sound, which I am told by Michelle is “Zydeco fused with second-line and pop.”

The song had its debut at a Grammy Museum Grace Slick art exhibit and reception earlier this week on July 24th.  Now it’s available for download from the Grammy Museum website; proceeds will be donated directly to The Greater New Orleans Foundation’s Gulf Coast Oil Spill Fund, and to the MusiCares Foundation® which provides emergency financial assistance to members of the music community.    

From a normie’s perspective (in “Recovery Speak” a “normie” is someone like me, i.e.  not an addict ) Michelle perfectly embodies the 12th Step of Alcoholics Anonymous.  She is all about “giving back,” whether to our clients or to the less fortunate.    I hope lots of people download “The Edge of Madness.” It’s definitely more constructive than watching the constant cable news coverage of the gulf and feeling utterly useless. 

Senator Mark DeSaulnier Aims to Curb Prescription Drug Abuse

Senator DeSaulnier photo.jpgCalifornia State Senator Mark DeSaulnier is coming to visit the Malibu Beach Recovery Center at the end of July. We are honored and excited.

Senator DeSaulnier is a man after my own heart. Every year he holds a "There Ought to be a Law" contest," inviting members of his Northern California district to submit ideas for new state legislation. We got to know him this year because one of the 2009 winners was Danville resident Bob Pack, whose two children, Troy and Alana Pack, ages 10 and 7, were killed in 2003 when a woman high on prescription medication passed out while driving her car. The car crossed three lanes of traffic, killing Bob’s children and seriously injuring his wife. The driver had gotten 350 vicodin pills in the week before the accident from six different doctors, all of whom practiced at the same hospital. Each of them had no idea that she was getting medication from the others.

Working with the Department of Justice, Pack, an East Bay computer company owner, and advocate for curbing prescription drug abuse, turned the State's antiquated Controlled Substance Utilization Review and Evaluation System (CURES) into a real time online data base. Now doctors can have instant access to prescription drug histories of their patients- which helps prevent doctor shopping for highly addictive controlled substances such as oxycodone, xanax, vicodin, valium. Until now it took healthcare professionals weeks to obtain information on drug use by patients. That delay allowed patients like the driver who killed Pack's children to get large quantities of drugs from multiple doctors for personal use or sale.

With the State of California broke, Pack proposed the legislation that became SB 1071 (SB stands for Senate Bill). It was designed to make the CURES online database financially sustainable by taxing the pharmaceutical companies $0.0025 for each highly addictive narcotic prescribed in California. That’s less than 25 cents a prescription.

On May 5th I took some of our alumni to Sacramento, including prescription drug addicts now in recovery, to lobby for SB 1071.

To our surprise the bill did not get out of the Senate Health Committee. It lost by one vote. The Democrat who Senator DeSaulnier counted on to vote with him, voted against the bill because; according to his office staff, she was opposed to levying new taxes in the current economic climate. Given the amount of revenue the pharmaceutical industry reports each year (over $300 billion in 2007) this was surprising. Maybe not though, considering the number of lobbyists the pharmaceutical industry employs in Sacramento.

Senator DeSaulnier told me that he is committed to making sure the CURES system will remain funded so doctors can continue to find out in real time if their patients are doctor shopping and pharmacy hopping for narcotics. Can’t wait to hear what he has to say on his upcoming visit.

 

 

Anthem Blue Cross: Will the New Management be Consumer Friendly?

Duke Helfand reported in the July 20, 2010 edition of the LA Times that the President of Anthem Blue Cross of California,  Leslie Margolin, is stepping down after  California's largest for-profit insurer came  under fire over planned rate hikes of up to 39%.  anthem_blue_cross.LEDE[1].jpg

I am hoping the Times asks Helfland, Scott Glover, Lisa Giron or one of the other dedicated reporters who write on health to investigate the Anthem Blue Cross system for their processing of chemical dependency claims during the two years Margolin was in charge.  

From time to time, we have private-pay clients who are insured through Anthem and want to be reimbursed for what they have paid out for treatment. 

Remember John Grisham’s 1995 novel “The Rainmaker?” Someone at Anthem must have read it for inspiration before designing their claims processing manual.  Unlike Grisham’s fictitious Great Benefit Life Insurance Company, Anthem does not deny each and every benefit, but it is not for lack of trying.  Claimants routinely face an impossible bureaucracy of unhelpful, unfriendly processers whose goal is to delay reimbursement for months or even years.   The goal of the claims representative seems to be wearing the claimant down in hopes he/she will go away. 

At least two of our alumni finally gave up trying to get reimbursed for a benefit they pay for month after month, and allowed Anthem to pocket the money.   Another client had insurance through Blue Cross of Texas.  Because treatment was in California, Blue Cross of Texas was supposed to go through Anthem.  After months of delay, Blue Cross of Texas finally gave up on California and processed the claim themselves.

The successor to Ms. Margolin needs to reform the claims payment system. 

Case in point:

We accept for treatment the wife of a Hollywood Studio Executive.  Let's all her Jane.  The Studio’s chemical dependency benefits are administered by Anthem.  Every moment of Jane’s stay was authorized.  After treatment was completed, Niki, our insurance processor was told to send the claim to a specific address in California.  She did and then was told she had the wrong address.  Turned out she had the right address.  Then the claim was rejected because it needed to be processed by Anthem National.   She sent it to Anthem National which rejected the claim because Malibu Beach Recovery Center is "out of network." Jane has “out of network” benefits.  

90 days after Jane completed treatment, with no payment in sight, I called the Studio to complain.  A few moments later the phone rang and it was a representative of the Anthem National Desk Employer Service who said it was her division that was responsible for paying Jane's claim and would do so right away. 

"Your check will be mailed out this week," she emailed.  "The claim was finalized today.  The check should be issued by Wednesday if not tomorrow.  I will keep you posted.”  

The check finally arrived by snail mail many weeks later.  The total amount of time it took to get paid for authorized treatment:  6 months.

Here's the punch line.  Later we received a letter from Anthem stating we owed them money.  Apparently because we "rushed" Anthem into processing the claim in “just” 6 months, the frazzled workers made a mathematical error in our favor.